Comments on: Customer Service in the Digital Age http://expeditusmedia.com/customer-service-in-the-digital-age Wed, 28 Jul 2010 09:49:13 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Alexandra Cooper http://expeditusmedia.com/customer-service-in-the-digital-age/comment-page-1#comment-1565 Alexandra Cooper Tue, 13 Jul 2010 02:04:50 +0000 http://expeditusmedia.com/?p=2692#comment-1565 when running a business, the first thing you should do is always establish a good customer service"'` when running a business, the first thing you should do is always establish a good customer service”‘`

]]> By: Rod http://expeditusmedia.com/customer-service-in-the-digital-age/comment-page-1#comment-763 Rod Sat, 05 Dec 2009 01:33:24 +0000 http://expeditusmedia.com/?p=2692#comment-763 Hi Foibles, Thanks for the resources, will take a look at it later. Isman, yes, things will certainly improve next year. I am not worried for the big brands because they have the resources to do it. I am more worried about the SMEs, they may not have the capacity and skills to manage online customers service. If that is the case, most will ignore it and hope SM will go away. Hi Foibles,

Thanks for the resources, will take a look at it later.

Isman, yes, things will certainly improve next year. I am not worried for the big brands because they have the resources to do it. I am more worried about the SMEs, they may not have the capacity and skills to manage online customers service. If that is the case, most will ignore it and hope SM will go away.

]]> By: Isman Tanuri (@groovygenie) http://expeditusmedia.com/customer-service-in-the-digital-age/comment-page-1#comment-760 Isman Tanuri (@groovygenie) Fri, 04 Dec 2009 09:51:04 +0000 http://expeditusmedia.com/?p=2692#comment-760 My pet agenda! Great post, Rod! Somehow many businesses haven't quite manage the shift of providing great customer service via the online web. I believe it will be a while more till businesses take online customer service seriously, although things are improving and there are many Singapore brands that are becoming more aware of the online medium (beyond the static website). I have seen and following many SG brands that are getting it on Twitter, so heartwarming! :) My pet agenda! Great post, Rod! Somehow many businesses haven’t quite manage the shift of providing great customer service via the online web. I believe it will be a while more till businesses take online customer service seriously, although things are improving and there are many Singapore brands that are becoming more aware of the online medium (beyond the static website). I have seen and following many SG brands that are getting it on Twitter, so heartwarming! :)

]]> By: foibles http://expeditusmedia.com/customer-service-in-the-digital-age/comment-page-1#comment-759 foibles Wed, 02 Dec 2009 18:54:47 +0000 http://expeditusmedia.com/?p=2692#comment-759 You are right that it is no longer wise or feasible to ignore customer service issues. This Zoomerang white paper has some great ideas and stats. http://snurl.com/customerwhitepaper You are right that it is no longer wise or feasible to ignore customer service issues. This Zoomerang white paper has some great ideas and stats.
http://snurl.com/customerwhitepaper

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